Shipping & Returns
We offer a complete refund or exchange within 10 days of purchase on all regular priced merchandise. All returned items must be in original condition (unworn, undamaged, tags attached and original packaging) with proof of purchase. All “exchanges” are final sale. Merchandise on sale is not refundable or exchangeable. Please review our sales slip for details. Due to the high incidence of counterfeiting, Canada Goose is final sale.
We are unable to refund or exchange the following items for hygienic reasons: Cosmetics or skincare products, jewelry, hats, gloves, hosiery, intimates and swimwear.
Robert Simmonds is pleased to offer pick up at our store location or shipping to your preferred address anywhere within Canada. Before adding products to your bag, select the pick up “in-store” or “ship” button.
Standard Ground Shipping: free with $150 or more purchase of regular priced merchandise within Canada. Purchases under $150 will be charged $25 standard ground shipping within Canada.
Shipping to US? $35 flat rate will be added to your purchase.
Oversize shipping: an oversize charge will be added to any items that exceed the standard ground package weight, shape and dimensions. Because of this, a sales associate will contact you regarding the upcharge for your approval before completing the transaction.
Free Shipping Restrictions: Please note that we reserve the right to amend the free shipping threshold and shipping rates at any time, without notice.
As a result of Covid-19 there may be processing and delivery delays. Curb-side pick up is available during this time as well as local delivery. Arrangements can be made once transaction is complete.
Online Products and Pricing:
We have made every effort to display the colours of our products that appear online as accurately as possible. However, as computer monitors and settings vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
While Robert Simmonds takes great care to ensure its pricing is accurate, errors and/or inaccuracies may occur. We may correct errors or inaccuracies and change or update information on this site at any time without notice, including with respect to pricing or availability of products.
The products listed on this site, and the final sale prices for items, are not necessarily the same as the items and pricing within Robert Simmonds retail location.
Regular priced merchandise in its original, undamaged and unused condition, with its original tags and packaging, may be returned for refund within 10 days of arrival to your door. Sale merchandise is final sale.
For reasons of hygiene and the personal safety of our customers, the following items may not be returned: Cosmetics or skincare products, jewelry, hats, gloves, hosiery, intimates and swimwear. Due to the high incidence of counterfeiting Canada Goose is final sale. Items that do not comply with this return policy will be sent back to you.
Robert Simmonds does not give price adjustments on previously purchased merchandise. Items marked as Final Sale cannot be returned or exchanged.
Eligible returns can be made in store or be mailed back to our store. Refunds will not be processed until the merchandise is received by Robert Simmonds in accordance with our Return Policy.